Frequently Asked Questions

 

  1. Facial & Wellness Treatments
  2. Products
  3. Ordering
  4. Payment
  5. Shipping & Tracking
  6. Returns & Exchanges
  7. My Account

 

 


 

FACIAL & WELLNESS TREATMENTS

  1. How do I make an appointment?

You may make an appointment through one of these platforms:

 

  • Book an appointment online via Contact Us
  • Drop us an email at appointment@tarabliss.com.sg
  • Call us at +65 6336 9274 
  • Whatsapp us at +65 8198 5086

All of TaraBliss’ services are based on appointments only, hence, it is recommended that customers make a reservation in advance to secure your preferred therapist and time slots. Prior booking is required and subject to availability. 

 

It is TaraBliss’ policy to schedule all appointments and reminders via Call/SMS/WHATSAPP.  

 

 

  1. Is there a minimum age requirement for your treatments?

Guests aged 15-17 years old must present written parental/guardian permission prior to a treatment session. Guests aged 14 years old and below are required to be accompanied by a parent or guardian at all times.

 

 

  1. What modes of payment are accepted at TaraBliss Boutique Studio?

We accept Visa, Master, Amex, Diners, Nets, PayWave, PayNow, PayLa & Cash in local currency currency. 

 

 

  1. What if I am late for my appointment?

Should you arrive 30 minutes after the appointment time, the treatment will still proceed and end at the same time as scheduled.

Should you arrive later than 30 minutes, the appointment will be automatically cancelled and regarded as No-Show.

 

 

  1. What is your cancellation policy?

TaraBliss understands that there may be changes to customers’ schedules. We encourage customers to give a minimum of 12-hours’ notice for any changes in the appointment or cancellation.

 

Please call +65 6336 9274 or text +65 81985086 at least 24 hours in advance, for any appointment changes or cancellation. For any Last Minute Cancellation or No Show, the cost of the full session will be charged.

 

 

  1. Can I request for a specific therapist?

Yes, of course you may! When booking your appointment, simply let us know if there is any specific therapist you would like to have.

All requests are subjected to the availability of the therapist’s schedule at the point of request. Do note that you may have to reschedule your appointment date/time should your preferred therapist be unavailable during the requested day/timing.

In an event when your appointed therapist is on urgent or medical leave, we will arrange for the next available therapist for you. 

 

 

  1. It’s my first time at TaraBliss, what should I take note of during my first appointment?

For first-time clients, please arrive at least 15 minutes prior to your appointment. You will be required to complete a medical indemnity form and PDPA form

 

For subsequent visits, please try to arrive at least 10 minutes prior to your appointment. Your prompt arrival will help us ensure all clients receive full and quality service in a timely manner. 

 

 


 

PRODUCTS

  1. What skin types are your products suitable for?

TaraBliss’s skincare, beauty and wellness products selection are specially curated. We carry a wide range of products that target different skin types & conditions.

 

Under each product description, you may find out which specific skin type or skin problems that product is catered to.

 

Should you have any further questions regarding the product, feel free to drop us an email at Contact Us and our dedicated team of beauty experts will get back to you within 48 hours.

 

 

  1. Can I test the products before buying them online?

You may head down to our TaraBliss to sample and find out more about the products you are interested in.

Kindly drop us a call at +65 6336 9274 to confirm the availability of the product testers you would like to try out and to make an appointment for your visit.

 

Alternatively, you may also email us your queries at enquiries@tarabliss.com.sg and our dedicated team of beauty experts are ready to help you out.

 

 

  1. Am I able to ultilise my birthday perks on tarabliss.com.sg?

Yes. You will receive an exclusive birthday email on the day of your birthday. Please check your inbox/spam on the redemption details.

 

 


 

ORDERING

  1. How can I make a purchase?

Shopping at www.tarabliss.com.sg is easy:

 

  • To add items in your cart, click on ‘Add to Cart’ for the item you wish to purchase;
  • To change the quantity of the item, change the number in the box under “Quantity”;
  • To review the items in your cart or proceed to payment, click on the “Cart” icon, located at the top right of the page;
  • If you have an applicable “Coupon Code”, enter it and click on “Apply Coupon”. The total price will be updated with the discount;
  • Review your order at the Cart Page. Once you are ready to place the order, click on “Proceed to Checkout”;
  • Fill in all necessary details for your billing and shipping details (NO PO BOX), click on “Proceed to Purchase” to choose your preferred payment method;
  • Please review your orders again and total amount before completing the payment;

You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email.

 

 

  1. How long does it take to confirm my order?

Orders are confirmed once payment has been completed. Please check your email for the Order Confirmation.

 

 

  1. Why does my Order Status show “payment pending”? Should I re-create a new order?

Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us at enquiries@tarabliss.com.sg  and do not re-create your order to prevent duplication.

 

 

  1. Can I amend my order after it has been confirmed and paid for?

We strive at delivering your orders on time, therefore we are unable to amend any orders as we process your order immediately once the payment is confirmed. 

 

 

  1. Can I cancel my order?

Unfortunately, we are unable to cancel orders once it has been marked as “Processing”. To check the status of your order, please login to your account at www.tarabliss.com.sg, click on “My Account” at the top right hand corner of the page, click on “my orders” on the left hand side of the page, and then view your most current order.

 

 

  1. I am having issues using the coupon/voucher code

Please check if:

 

  • The coupon/voucher code has expired.
  • Coupon/voucher has been used before. The coupon/ voucher is for one time use only.
  • Only 1 coupon/voucher can be used for each order.
  • The coupon/voucher may not be valid for Non-Discountable or brands excluded from sale.
  • You have use a non-participating Credit Card for the coupon discount.

 

  1. What do I do when items in my cart are Out of Stock?

We know how annoying it can be when your favourite items are out of stock. In the event that your item is unavailable, please add the items to your Wishlist. You may then head over to our website regularly to check if the items are back in stock.

 

 

  1. I am facing problems ordering through my mobile device

www.tarabiss.com.sg is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging in. If you continue to face problems, please send a screenshot of the error to enquiries@tarabliss.com.sg and we will assist you.

 

 

  1. What do I do if I receive a faulty item or have a problem with an item ordered?

Please contact us immediately at enquiries@tarabliss.com.sg  with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.

 

 

  1. Do I have to pay for duties and tax?

SINGAPORE – The local Goods & Services Tax (GST) of 7% is automatically applied to your order in accordance with Singapore tax regulations. You are not required to pay for any additional costs.

 

 


 

PAYMENT

  1. What and where is my order confirmation number?

The order confirmation number begins with # and can be retrieved

  • In your confirmation email
  • When you view your “Order Status” under “My Account”

 

  1. What kind of payment method may I use at www.tarabliss.com.sg?

We accept Visa, Master, Amex, Diners, Nets, PayWave, PayNow & PayLa.

 

 

  1. Why does my Order Status show “payment pending”? Should I re-create a new order?

Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us at enquiries@tarabliss.com.sg  and do not re-create your order to prevent duplication.

 

 

  1. Will www.tarabliss.com.sg store my payment information? 

Www.tarabliss.com.sg  does not store any customer’s card information. All card information is directly transacted in a secure manner to PayPal or Stripe, our payment gateway providers.

 

 

  1. My payment has been declined. What should I do? 

Please try again and ensure that all details such as your card number, expiry date, etc. are correctly filled in. If the problem persists, you may wish to contact your issuing bank or try an alternative payment mode.

 

 


 

SHIPPING & TRACKING

  1. What are your delivery options and how much is shipping?

For local deliveries

 

We currently offer standard delivery (3-7 working days) in Singapore with tracking services.

For all Singapore orders, there will be complimentary shipping for orders above $60. For orders below $60, a standard delivery fee of $4 applies.

 

 

  1. How can I track my order?
  • Locate your tracking number from the delivery confirmation email or by logging into your account at www.tarabliss.com.sg
  • Go to www.speedpost.com.sg and enter your tracking number to see the status of your order delivery
  • Do allow some time for the Singapore Post website to reflect the status of the order. This could take a few hours after you receive the delivery confirmation email

 

  1. How do I receive my order if I am not home?

All orders are delivered through Singapore Post Registered Mail and will require a signature upon delivery. If you are not at home to receive your items, a notification card will be dropped in your mailbox for collection at the nearest Singapore Post office.

 

 

  1. I have yet to receive my order. What should I do?

Locate your tracking number from the delivery confirmation email or by logging into your account at www.tarabliss.com.sg

  • Go to www.speedpost.com.sg and enter your tracking number to see the status of your order delivery
  • Please allow some time for the Singapore Post website to reflect the status of the order. This could take a few hours after you receive the delivery confirmation email
  • If there is a delay, it will be indicated on the carrier’s website
    If you have not seen a delivery status update after a week of receiving the confirmation email, please enquiries@tarabliss.com.sg  our customer care for further assistance

 

  1. Will I get charged for re-delivery?

If you have missed the collection date from Singapore Post and your parcel is returned to us, we will charge another fee, as indicated on the table, for re-delivery via Singapore Post Registered Mail.

 

  1. Can I pick up my online order in TaraBliss Skinn Heath & Wellness ?

 Yes, of course! Kindly drop us a call at +65 6336 9274 to make an appointment before heading down.

 

Our Address:

TaraBliss Skin Health & Wellness

452 North Bridge Road, 

#05-00/#06-00 Chan Brothers Building,

Singapore 188733

 

Nearest MRT: Bugis (Opp Bugis Junction)

 

 


 

RETURNS & EXCHANGES

  1. What should  I do if I had an allergic reaction?

We special curate the products we carry at www.tarabliss.com.sg. The product ingredients are listed to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients.

 

We advise you to look through the ingredients list carefully before making a purchase. We strongly advise you to perform a skin patch test before using the product. Should you develop any adverse reaction (such as rash or irritation); do not continue to use the product. Seek medical treatment if your symptoms do not resolve satisfactorily.

 

 

  1. What happens if I am unhappy with the product I purchase or I change my mind?.

If you wish to return an item that you have purchased, you have to do so within 7 days of purchase. Please email us at enquiries@tarabliss.com.sg the reason for return together with your order number. You will need to ship the item back to us, and we will issue a credit voucher once we have received and inspected them.

 

Please be advised that the item must meet the following before any refund is issued:

 

  • Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • Gifts with Purchase and samples must also be returned if it is included in the purchase.
  • Items purchased on sale and discounts are non-exchangeable and non-returnable

Please include a note with your Name and Order number for reference.

 

On inspection, if an item has been opened or the packaging compromised in any way, we do not accept returns or exchanges.

 

*Shipping cost will not be refunded.

 

 

Returns

If you have received a defective or incorrect item, please contact us within 7 days of receiving the item at  enquiries@tarabliss.com.sg with your order number and information on the ordered item(s) for a refund or exchange.

 

Please do not discard defective items as we will need to collect it back. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

 

Exchanges

Should you want to exchange your items, kindly contact dpo@tarabliss.com.sg to request for the exchange within 7 days of purchase.

 

You may exchange with items up to the original pricing of the original item purchases. If the item you want exceeds the price of the original item purchased, the additional costing will be borne on the customer’s end.

 

Please ensure that the items you are exchanging remain unopened, undamaged and in any original packaging. 

 

 

  1. When will I get a refund?

Your payment will be refunded to your original mode of payment within 18 working days after we have received your items. Please note that the processing time may vary for different issuing banks and it may take slightly longer than 18 working days. You will receive a notification email when your refund has been processed.

 

 


 

 MY ACCOUNT

  1. Will my personal information be shared with third parties?

www.tarabliss.com.sg prides itself on providing a safe and secure shopping experience. All information is kept private and confidential. We do not share or sell your personal details with any third parties.

 

For more information, please read our Privacy Policy & Terms of Use.

 

 

  1. I am having problems logging into my account.

If you receive a message stating that your email address/password is not recognised – please follow the steps below:

 

  • Please clear your cache and browser history. Close and open a new browser
  • Make sure you are using the same email address and password you registered with
  • If you forgot your password, click on “forgot your password?” link on the page. You will be prompted to enter your email address and a link will be sent to you to create a new password for your account

Please note that if you enter your password incorrectly more than three times, your account will be locked for 30 minutes. You will need to close and open a new browser after 30 minutes to re-sign in.